REGISTER NOW
Home Why AxisPhone Service Excellence Academy About the Program Admission Process FAQ

AxisPhone Service Excellence Academy

In collaboration with Collaboration
  1. Kick Start your Career - Join as Phone Banking Officer
  2. Unique Program With Conditional Offer Letter at the Time of Admission
  3. Starting Salary - INR 4.08 LPA*
  4. Solid Career Growth Potential
  5. Recover Program Fee in Less Than One Year of Employment
  6. Job Location: Mumbai
I Want To Apply
* includes incentives and benefits

SRM Group is one of the top-ranking education conglomerates in India. The group of institutions are well known for their multi-disciplinary research-intensive institutions combining academic rigour, evolving research ecosystem, entrepreneurial heritage, and pioneering faculty.

Recognizing the need to create modern bankers with good mix of skills in the areas of customer acquisition, relationship management and operations, SRM University and SRM School of Banking have crafted an academic framework that paves way for designing programs and courses, which can be tailor-made to suit individual banks requirements.

The SRM School of Banking, provides the entire spectrum of training needs for BFSI Industry, Online and Residential, spanning Entry Level Training, customized PGD Program in Banking and Finance, Domain Training Modules, Soft-Skills, Management Programmes and Leadership Development.

SRM Group is one of the top-ranking education conglomerates in India. The group of institutions are well known for their multi-disciplinary research-intensive institutions combining academic rigour, evolving research ecosystem, entrepreneurial heritage, and pioneering faculty.

Recognizing the need to create modern bankers with good mix of skills in the areas of customer acquisition, relationship management and operations, SRM University and SRM School of Banking have crafted an academic framework that paves way for designing programs and courses, which can be tailor-made to suit individual banks requirements.

The SRM School of Banking, provides the entire spectrum of training needs for BFSI Industry, Online and Residential, spanning Entry Level Training, customized PGD Program in Banking and Finance, Domain Training Modules, Soft-Skills, Management Programmes and Leadership Development.

Why Choose AxisPhone Service Excellence Academy
Why Choose AxisPhone Service Excellence Academy

Eligibility

1. Any Graduate/Post Graduate with 50% marks and above

2. Good communications skills both in English & Hindi

3. Fresher/Experienced candidate can apply. Max age 28 yrs.

Fee Structure

Career Path**

Career Path
Advantage SRM

Job, Role & Compensation Related FAQs

Program Structure
▼

This is a 30 Days In-classroom program covering the following:
  • Module 1: Language Proficiency & Vocal Dynamics Skills
  • Module 2: Introduction to Banking and Banking Products
  • Module 3: Customer handling skills
  • Module 4: Financial Selling Skills
Eligibility Criteria
▼

Who is eligible to join this course?
  • Graduate/Post Graduate in any stream with 50% marks.
  • Maximum age limit: 28 years.
Selection Process
▼

What is the selection process?
  • Candidates need to clear an Online Assessment followed by two levels of interviews:
    • Interview with SRM School of Banking Panel
    • Final interview with Axis Bank
  • Candidates clearing all three stages will be eligible to join the program.
Training Location
▼

Where will the training happen?

The 30-day in-class training program will be conducted by SRM School of Banking in Mumbai.

Pre-requisites
▼

What are the pre-requisites for the program?

Eligible candidates should possess good communication skills in English & Hindi.

Certificate and Offer Letter
▼

Will I be receiving a Certificate at the completion of the Program?
  • Certificate: Certificate from Axis Phone Service Excellence Academy by SRM SB.
  • Offer Letter: Conditional offer letter from Axis Bank for candidates who have enrolled for the training programs.
Program Fee
▼

What is the total fee of this program?
  • Total Fee: Rs. 40,000 + GST @18%
  • Covers one month of classroom training. Candidates are responsible for boarding & lodging.
Payment
▼

When do I make the payment?

Payment should be made before the commencement of the training program.

Documents Required
▼

What are the documents to be submitted before the SRM School of Banking interview?

Various documents including PAN card, Aadhar Card, Academic Certificates etc., are needed during the selection process.

Refund Policy
▼

Will SRMSB refund my fee if I exit in between?

SRMSB will not refund the fee once the training program has commenced.

Enrollment
▼

Can I enroll in the Program while being in the final year of Graduation/ Post Graduation?

No. Graduate/Post Graduate can apply.

Loan
▼

Is there any loan assistance for the program?

Yes. Loans are provided by a private finance company. Candidates can contact them directly.

Job Role
▼

What is the job role post successful completion of the program?
  • Candidates who successfully complete the training program will be placed as Phone Banking Officer (Assistant Manager grade) at Axis Bank.
  • The role of a Phone Banking Officer is Predominantly Customer Service.

What is the role of Phone Banking Officer?
  • Be the best for our customers by:
    • Delivering service with requisite courtesy and accuracy
    • Adhering to product and process requirements, with nil errors
    • Escalating customer issues to the right internal stakeholders
    • Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
  • Ensure process efficiency and effectiveness by:
    • Complying to service and sales guidelines.
    • Achieving Call Quality targets
    • Resolving customer queries at the first instance of contact, with minimum call handling time
  • Cross-sell / upsell set products like:
    • Loans and mortgages
    • Priority / elite accounts
Work Schedule
▼

Is Job role in Shifts? If yes, what are the timings?
  • The role is rotational shifts and week offs – 24/7 rotational shift.
  • Work hours for Women: – 6:30 am to 9:30 pm (rotational shift)
  • 2 days week off on a rotational basis.
  • Week offs Any Random 2 days off / No Fixed Consecutive Offs
Stipend/Salary
▼

Will I get a stipend/salary for the duration of OJT?

Candidates who join Axis Bank after training will be paid their salary as per Axis Bank terms.

Annual CTC and Career Progression
▼

What is the annual CTC I can expect when I join Axis Bank?

Annual CTC for Phone Banking Officer is 4.08 Lakhs Per Annum.

Career progression post 1 year of service?

For the initial two-year candidates will be in the Assistant Manager grade and progress as given in the Career Path.

Contact Information
▼

Whom should I contact for any doubts/clarification?

Please call 7566675666 or email at info.axispbo@srmsb.com

Tel: +91 75666 75666 | Email: info.axispbo@srmsb.com